Cambodia IT Pro Forum

Dear All

 I am facing with the problem when i tried to set up Ms CRM outlook client, to use Ms CRM client in Ms outlook 2007. it shows the error message "Set up can not connect to the Microsoft CRM server. this may indicate that the server is down", but the other client can use the Ms CRM client this means the Microsoft CRM server is not down.

 Please kindly help to find the solution for this.

 Thanks 

sombath say 

Dear Sombath,

I moved your post form general to CRM. Since its a CRM related problem. In future please do your posts under the correct product. Thanks.

For your problem what i see is the outlook client setup may not be able to resolve your CRM server name. Try the following and see if they work.

1. Use the IP address of the server instead of the name

2. Use the full FQDN of your CRM server - servername@domain.com/crmurl

3. Use nslookup to see if your CRM server name resolved to the IP address.

Make sure that u can access the webclinet from this computer without a problem before u setup outlook client. And make sure CRM url is added to the local intranet sites

Hope this helps you

Cheers!

Sampath